Shipping & Returns
Last updated: June 17, 2021
Shipment And Delivery
We estimate delivery dates based upon the availability of your item(s) and your shipment's destination. We usually get your shipment delivered within 2-5 business days of your placing the order on our website depending on the location. If there is any further delay in shipping the products, one of our customer support team will keep reach out to you.
Even though we try our best to ensure on-time delivery, there are certain conditions under which the delivery may get delayed:
- Incorrect shipping address
- Incorrect PIN code
- Nobody available at shipping address
- Extreme weather conditions
At Kindly, we strive to give you the very best shopping experience possible. However, considering that opened or used products cannot be reused, we cannot accept exchange or return of opened or used products once sold or delivered.
- Kindly is not responsible for any damage caused after delivery.
- In case of any problem or quality issue with the product, we exchange the product. All you need to do is give us a call or email us within 24 hours of delivery. You can reach us on 1800-419-6474or firstname.lastname@example.org and our Customer Care will be happy to assist you.
- Exchange of products will be accepted only if the products are returned in a saleable condition with the original receipt/tags intact and in their original packaging, in an undamaged condition and subject to following terms:
- Returns and exchanges requests will be subject to checking and vetting by Kindly.
- Damages due to neglect, improper usage or wrong application will not be covered under this Policy.
- Shipping charge would not be included in the refund value of your order as these are non-refundable charges.
- Once your return/refunds request has been accepted, the process will be completed within 7-21 business days.
- If you paid with a Credit or Debit card, you will receive a full refund and will be reflected to the bank a ccount/card/wallet in 4-15 working days.
- For orders placed via store credit/ gift vouchers/ promotions your refund will in the form of an online store credit for the item which may be redeemed at a later point of time on Kindly.